Support

Limited Lifetime Warranty, Shipping/Returns, FAQ’s & Contact Us

Lifetime Limited Warranty

supportDynamic Mounting guarantees all of its products and offers a limited lifetime warranty. The lifetime warranty covers all components besides powered components and gas springs. The power components and gas springs are guaranteed to be free of defects for a period of 5 years.  The warranty period begins on the original date of shipping. The limited warranty is intended only for the original purchaser.

The warranty will be void if the mount is modified in any way or not installed correctly, including overloading, abuse, or use for any purpose other than specified in our directions. The Limited Lifetime Warranty is for indoor use. For outdoor use we Warranty the mount function for 5 years. Dynamic Mounting is not liable for any damage or injury caused from the use of or the inability to use our mount. To the maximum extent permitted by applicable law, Dynamic Mounting disclaims any responsibility for incidental or consequential damages.

Product Registration

Money Back Guarantee/Return Policy

If you’re not satisfied with our mount for any reason, return it within 90 days of receiving it and get a full refund on the cost of the items. We do not refund the initial shipping cost. Consumer is responsible for return shipping costs. Contact Us before returning mount.

shipping and return policy

US Shipping and Sales Tax

All items ship out of Mooresville NC via FedEx Ground next day, unless noted otherwise. If you order before 2 ET we will usually get it out the same day. Shipping is free for a second mount and each item after that. We will send tracking info when your mount ships. Estimated shipping times are shown on the map below. We have to collect Sales Tax for Shipping in NC.

Canada Shipping and Sales Tax

For Canada Shipments you can purchase through our Canada Distributor who has stock.  SFM

Customer Service: 1-800-363-8855          Email: ci@sfm.ca

United Kingdom Shipping and Sales Tax

For UK shipments you can purchase from our UK Reseller, https://www.luxurymounts.com/

Austrailia Shipping and Sales Tax

The shopping cart works for shipping to Australia. The price on the website includes shipping to your house and customs fee, it does NOT include VAT or any other sales tax. The shipping company bills you for sales tax directly. If ordered before 2pm ET it will probably ship out that day. After it ships, expected delivery time is 3 business days. We will send tracking info when your mount ships.

International Shipping and Sales Tax

For shipping anywhere else please Contact Us with the shipping address, mount type and we will provide you with a quote. We are more than happy to ship anywhere around the world. Shipping discounts are available for multiple item orders.

Frequently Asked Questions

Will this mount fit my TV?

All DM mounts support both flat panel and curved TVs that have mounting hole patterns from 7.9” (200mm) to 27.1” (688mm) wide and up to 22.8” (579mm) high. This includes VESA mounting hole patterns 200×100, 200×200, 300×200, 300×300, 400×200, 400×300 400×400, 600×200, 600×300, 600×400 (Width x Height, in mm).

 If in doubt, contact us at support@dynamicmounting.com with your TV’s specs and we can verify for you.

  • Weight Capacity
  • Down and Out Motor and Manual: 20 to 125 lbs
  • Up and Over Manual: 20 to 120 lbs
  • XT Down and Out Motor and Manual: 15 to 90 lbs
  • Down and Out Lite: 15 to 70 lbs
  • NOTE: For short TVs the mount may be taller than the TV in the top position. 
  • Down and Out Motor and Manual: 23.6″
  • Up and Over Manual: 29.1″
  • XT Down and Out Motor and Manual: 27.6″
  • Down and Out Lite: 23.8″
What is the difference between the Down and Out Standard Swivel and Lite mount?

The Lite is a simpler version of our Down and Out Standard Swivel mount. The differences are;

  • Weight Capacity: 15 to 70 lbs for the Lite, 20 to 125 lbs for the Standard.
  • Install: The Standard has post install leveling and the easy install frame, Lite does not.
  • Tilt in Top Position: The Lite will be tilted down about 6.5 degrees, the tilt on the standard can be adjusted from 7 degrees to vertical.
  • Covers: The Standard has plastic covers which hide the frame, the Lite has knockout slots which keeps the slots hidden.
  • Travel: the Standard can travel up to 32″ down with no shelf, the Lite can travel up to 29″ with no shelf, Travel around shelves are about the same for both of them.
  • Swivel: The Standard has different swivel settings so you can get the best swivel for your setup, the Lite does not.
  • Thickness: The Standard is closer to the wall in the top position than the Lite.

 

Are paintable covers included?
Paintable covers are included for all mounts except the Down and Out Lite. The Lite mount includes black plastic covers for the lag screws with punch out slots to help the mount blend in.
Can the mount be installed on brick or stone?
Yes. Brick or stone does not affect the mount but we do not supply the masonry hardware required. While we do supply the lag screws necessary for attaching to wood studs, it is the customer’s responsibility to ensure that the wall is strong enough to support the TV.

The same is true when installing the mount on your brick or stone surface; it is the customer’s responsibility to ensure that the brick/stone structure is strong enough to support the TV. We recommend special brick/concrete anchors (example: http://www.mcmaster.com/#brick-anchors/=llbka0 ).

We recommend you use ½″ Diameter with threads of 3/8″-16 and head width of 9/16″. Be sure to use a washer with an OD of 1″. Be sure to use a proper ½ “drill bit for masonry surfaces. Be sure to drill to the proper depth of the lag bolt, or alternatively, you can use a high strength toggle anchor (example: http://www.mcmaster.com/#97802a317/=vslqia). We suggest using at least 3 of these in the top row; these anchors are the ones that do most of the work.

To drill into the stone/brick you will probably need a special drill called a hammer drill, which you can rent from the hardware store along with the correct size bit. Using the hammer drill is just as easy as using a regular drill. After you have the hammer drill and anchors installed you can follow the same instructions for wood stud mounting.

What is the difference between the Down and Out and Up and Over mounts?
The Down and Out mounts are hidden in the top position and then move down to a lower position; they are ideal for fireplaces, patios, and over windows. The Up and Over mounts are hidden in the bottom position and then move up to a higher position; they are ideal for below windows, on half-walls, or in cabinets. Both mounts use the same base assembly (which is the bulk of the mount) and handle the same size TV’s, so to change from one to the other you just need a different set of TV attach arms.
What is the thickness of the Down and Out line of mounts?
The Down and Out Standard mount is 4.2” deep in the top position and the Swivel version is 3.75” to 5.4” deep, depending on the mount type and swivel setting.
What is the thickness of the Up and Over line of mounts?
The Up and Over mount is 5.1” deep in the bottom position and the Swivel version is 5.3” to 6.3” deep, depending on the swivel setting.
What is the difference between the Down and Out Standard and the Swivel version?
Both mounts have the same up/down travel, mantel clearances and weight capacities. However, the swivel mount has the extra ability to swivel left or right in any position. Keep in mind the Down and Out Standard mount is 4.2” deep in the top position and the Swivel version is 3.75” to 5.4” deep, depending on the mount type and swivel setting.
What is the difference between the Up and Over mount and the swivel version?
Both mounts have the same up/down travel, ledge clearances and weight capacities. However, the swivel mount has the extra ability to swivel left or right in any position. Keep in mind the Up and Over mount is 5.1” deep in the bottom position and the Swivel version is 5.3” to 6.3” deep, depending on the swivel setting.

Contact Us

Dynamic Mounting

Questions?

Check out our Frequently Asked Questions page HERE. If you don’t find your answer, please contact us, we are happy to help.

Become a Dealer

If you are an AV installer and interested in reselling our products, please fill out this form.

Business Hours

8:00 – 4:30 EST – Email us anytime and you’ll get a quick response.

Canada

SFM

Customer Service, Orders: 1-800-363-8855

Email: ci@sfm.ca

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