Limited Lifetime Warranty, Shipping/Returns, FAQ’s & Contact Us
Limited Lifetime Warranty
Dynamic Mounting guarantees all of its products and offers a limited lifetime warranty. The lifetime warranty covers all components besides powered components and gas springs. The power components and gas springs are guaranteed to be free of defects for a period of 5 years. The warranty period begins on the original date of shipping. The limited warranty is intended only for the original purchaser.
The warranty will be void if the mount is modified in any way or not installed correctly, including overloading, abuse, or use for any purpose other than specified in our directions. The Limited Lifetime Warranty is for indoor use. For outdoor use we Warranty the mount function for 5 years. Dynamic Mounting is not liable for any damage or injury caused from the use of or the inability to use our mount. To the maximum extent permitted by applicable law, Dynamic Mounting disclaims any responsibility for incidental or consequential damages.
Money Back Guarantee/Return Policy
If you’re not satisfied with our mount for any reason, return it within 90 days of receiving it and get a full refund on the cost of the items. We do not refund the initial shipping cost. Consumer is responsible for return shipping costs. Contact Us before returning mount.
US Shipping and Sales Tax
All items ship out of Mooresville NC via FedEx Ground next day, unless noted otherwise. If you order before 2 ET we will usually get it out the same day. Shipping is free for a second mount and each item after that. We will send tracking info when your mount ships. Estimated shipping times are shown on the map below. We have to collect Sales Tax for Shipping in NC.
Canada Shipping and Sales Tax
The shopping cart works for shipping to Canada, just select the correct province. The price on the website includes shipping to your house and customs fee, it does NOT include sales tax. The shipping company bills you for sales tax directly. If ordered before 2pm ET it will probably ship out that day. After it ships, expected delivery time is 2-3 business days. We will send tracking info when your mount ships.
United Kingdom Shipping and Sales Tax
For UK shipments you can purchase from our UK Reseller, https://www.luxurymounts.com/
Austrailia Shipping and Sales Tax
The shopping cart works for shipping to Australia. The price on the website includes shipping to your house and customs fee, it does NOT include VAT or any other sales tax. The shipping company bills you for sales tax directly. If ordered before 2pm ET it will probably ship out that day. After it ships, expected delivery time is 3 business days. We will send tracking info when your mount ships.
International Shipping and Sales Tax
For shipping anywhere else please Contact Us with the shipping address, mount type and we will provide you with a quote. We are more than happy to ship anywhere around the world. Shipping discounts are available for multiple item orders.
Frequently Asked Questions
Will this mount fit my TV?
All DM mounts support both flat panel and curved TVs that have mounting hole patterns from 7.9” (200mm) to 27.1” (688mm) wide and up to 22.8” (579mm) high. This includes VESA mounting hole patterns 200×100, 200×200, 300×200, 300×300, 400×200, 400×300 400×400, 600×200, 600×300, 600×400 (Width x Height, in mm).
If in doubt, contact us at email@example.com with your TV’s specs and we can verify for you.
- Weight Capacity
- Down and Out Motor and Manual: 20 to 125 lbs
- Up and Over Manual: 20 to 120 lbs
- XT Down and Out Motor and Manual: 15 to 90 lbs
- Down and Out Lite: 15 to 70 lbs
- NOTE: For short TVs the mount may be taller than the TV in the top position.
- Down and Out Motor and Manual: 23.6″
- Up and Over Manual: 29.1″
- XT Down and Out Motor and Manual: 27.6″
- Down and Out Lite: 23.8″
What is the difference between the Down and Out Standard Swivel and Lite mount?
Do you offer shipping to International customers?
Are paintable covers included?
Can the mount be installed on brick or stone?
The same is true when installing the mount on your brick or stone surface; it is the customer’s responsibility to ensure that the brick/stone structure is strong enough to support the TV. We recommend special brick/concrete anchors (example: http://www.mcmaster.com/#brick-anchors/=llbka0 ).
We recommend you use ½″ Diameter with threads of 3/8″-16 and head width of 9/16″. Be sure to use a washer with an OD of 1″. Be sure to use a proper ½ “drill bit for masonry surfaces. Be sure to drill to the proper depth of the lag bolt, or alternatively, you can use a high strength toggle anchor (example: http://www.mcmaster.com/#97802a317/=vslqia). We suggest using at least 3 of these in the top row; these anchors are the ones that do most of the work.
To drill into the stone/brick you will probably need a special drill called a hammer drill, which you can rent from the hardware store along with the correct size bit. Using the hammer drill is just as easy as using a regular drill. After you have the hammer drill and anchors installed you can follow the same instructions for wood stud mounting.
What is the difference between the Down and Out and Up and Over mounts?
What is the thickness of the Down and Out line of mounts?
What is the thickness of the Up and Over line of mounts?
What is the difference between the Down and Out Standard and the Swivel version?
What is the difference between the Up and Over mount and the swivel version?
Check out our Frequently Asked Questions page HERE. If you don’t find your answer, please contact us, we are happy to help.
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