Limited Lifetime Warranty, Shipping/Returns, FAQ’s & Contact Us
Limited Lifetime Warranty
Dynamic Mounting guarantees all of its products and offers a limited lifetime warranty. The lifetime warranty covers all components besides powered components and gas springs. The power components and gas springs are guaranteed to be free of defects for a period of 5 years. The warranty period begins on the original date of shipping. The limited warranty is intended only for the original purchaser.
The warranty will be void if the mount is modified in any way or not installed correctly, including overloading, abuse, or use for any purpose other than specified in our directions. The Limited Lifetime Warranty is for indoor use. For outdoor use we Warranty the mount function for 5 years. Dynamic Mounting is not liable for any damage or injury caused from the use of or the inability to use our mount. To the maximum extent permitted by applicable law, Dynamic Mounting disclaims any responsibility for incidental or consequential damages.
Shipping and Returns
Shipping: All items ship out of our Mooresville, NC facility via FedEx Ground next day, unless noted otherwise. If you order before 2PM EST, your order will often ship out before days’ end. After initial mount purchase, shipping is free for all additional mounts. Once your mount is shipped we will send tracking information via email. Estimated shipping times are shown on the map below. NOTE: For shipping destinations within North Carolina we have to collect sales tax.
Returns: If you’re not satisfied with our mount for any reason, return it within 90 days of receiving and we will refund the full purchase price, minus all shipping (purchase and return). Please contact us here for a Return Material Authorization (RMA).
Frequently Asked Questions
Will this mount fit my TV?
All DM mounts support both flat panel and curved TVs that have mounting hole patterns from 7.9” (200mm) to 27.1” (688mm) wide and up to 22.8” (579mm) high. This includes VESA mounting hole patterns 200×100, 200×200, 300×200, 300×300, 400×200, 400×300 400×400, 600×200, 600×300, 600×400 (Width x Height, in mm).
If in doubt, contact us at email@example.com with your TV’s specs and we can verify for you.
- Weight Capacity
- Down and Out Motor and Manual: 20 to 125 lbs
- Up and Over Manual: 20 to 120 lbs
- XT Down and Out Motor and Manual: 15 to 90 lbs
- Down and Out Lite: 15 to 70 lbs
- NOTE: For short TVs the mount may be taller than the TV in the top position.
- Down and Out Motor and Manual: 23.6″
- Up and Over Manual: 29.1″
- XT Down and Out Motor and Manual: 27.6″
- Down and Out Lite: 23.8″
What is the difference between the Down and Out Standard Swivel and Lite mount?
Do you offer shipping to International customers?
Are paintable covers included?
Can the mount be installed on brick or stone?
The same is true when installing the mount on your brick or stone surface; it is the customer’s responsibility to ensure that the brick/stone structure is strong enough to support the TV. We recommend special brick/concrete anchors (example: http://www.mcmaster.com/#brick-anchors/=llbka0 ).
We recommend you use ½″ Diameter with threads of 3/8″-16 and head width of 9/16″. Be sure to use a washer with an OD of 1″. Be sure to use a proper ½ “drill bit for masonry surfaces. Be sure to drill to the proper depth of the lag bolt, or alternatively, you can use a high strength toggle anchor (example: http://www.mcmaster.com/#97802a317/=vslqia). We suggest using at least 3 of these in the top row; these anchors are the ones that do most of the work.
To drill into the stone/brick you will probably need a special drill called a hammer drill, which you can rent from the hardware store along with the correct size bit. Using the hammer drill is just as easy as using a regular drill. After you have the hammer drill and anchors installed you can follow the same instructions for wood stud mounting.