Money Back Guarantee/Return Policy
If you’re not satisfied with our mount for any reason, return it within 90 days of receiving it and get a full refund on the cost of the items. We do not refund the initial shipping cost. Consumer is responsible for return shipping costs. Contact Us before returning mount.
US Shipping and Sales Tax
Shipping is free for the continental USA. All items ship out of Mooresville NC via FedEx Ground next day, unless noted otherwise. If you order before 2 ET we will usually get it out the same day. We will send tracking info when your mount ships. Estimated shipping times are shown on the map below. We have to collect Sales Tax for Shipping in NC.
Canada Shipping and Sales Tax
Shipping to Canada is discounted. The shopping cart works for shipping to Canada, just select the correct province. The price on the website includes shipping to your house and customs fee, it does NOT include sales tax. The shipping company bills you for sales tax directly. To get the price on the website I use FedEx Great Rates and the mount can only ship on Monday. After it ships, expected delivery time is 2-3 business days. We will send tracking info when your mount ships.
United Kingdom Shipping and Sales Tax
Shipping the the UK is discounted. The shopping cart works for shipping to the UK. The price on the website includes shipping to your house and customs fee, it does NOT include VAT or any other sales tax. The shipping company bills you for sales tax directly. To get the price on the website I use FedEx Great Rates and the mount can only ship on a certain day of the week, Tuesday I believe. After it ships, expected delivery time is 3 business days. We will send tracking info when your mount ships.
International Shipping and Sales Tax
For shipping anywhere else please Contact Us with the shipping address, mount type and we will provide you with a quote. We are more than happy to ship anywhere around the world. Shipping discounts are available for multiple item orders.
5 Year Warranty
Our Mounts have been working great for over 5 years, so offering a 5 year warranty is not a problem because we know it isn’t going to cost us anything extra.
Dynamic Mounting guarantees the Down and Out Mount to be free of defects for the product’s warranty period of 5 years. The warranty period begins on the original date of shipping. The limited warranty is intended only for the original purchaser. The warranty will be void if the mount is modified in any way or not installed correctly, including overloading, abuse, or use for any purpose other than specified in our directions. This mount is for indoor use only and the warranty will be voided if the mount is used outdoors.
Dynamic Mounting is not liable for any damage or injury caused from the use of or the inability to use our mount. To the maximum extent permitted by applicable law, Dynamic Mounting disclaims any responsibility for incidental or consequential damages.
Note: Dynamic Mounting takes no responsibility for damage caused from the fireplace or other heating sources to the television, mount, or other accessories. Damage could be done when the mount is down, out, or even up. It is up to the consumer to take the proper precautions to avoid damage. Electrical equipment can be overheated easier than expected. Dynamic Mounting recommends against having fires in the fireplace whenever there is electrical equipment around.
UL Tested for Safety and Long Life
Our mounts have been independently tested by Underwriters Laboratories for safety and long life. The two main tests that were run on this mount, was a load test and a life cycle test. UL also checks up on us to ensure we are making the mounts to the same quality as the ones that were tested.
• For the load test, UL hung 4 times the rated load on the mount (for the Down and Out line of mounts that was 500 lbs). The mount was able to hold the load without dropping it. So you know the rated load is no problem for the mount.
• For the life cycle test, UL put the max rated load on the mount and moved it through its extents of travel 6000 times without any issues and it could have done much more. This represents moving the mount up and down once a day for 16.4 years.
The following mounts have been UL certified.
Down and Out Mount (Two Stud Standard Version)
Down and Out Swivel Mount (Two Stud Standard Version)
Extra Wall Support (When used with UL Rated Mount)
Up and Over Mount (Two Stud Standard Version)
Up and Over Swivel Mount (Two Stud Standard Version)