Shipping and Return Policy
Shipping and Return Policy: our shipping & sales tax information in the US, to the UK, Canada and international destinations, get free shipping and 5 year warranty on a Dynamic Mounting TV Mount!
Money Back Guarantee/Return Policy
If you’re not satisfied with our mount for any reason, return it within 90 days of receiving it and get a full refund on the cost of the items. We do not refund the initial shipping cost. Consumer is responsible for return shipping costs. Contact Us before returning mount.
US Shipping and Sales Tax
All items ship out of Mooresville NC via FedEx Ground next day, unless noted otherwise. If you order before 2 ET we will usually get it out the same day. Shipping is free for a second mount and each item after that. We will send tracking info when your mount ships. Estimated shipping times are shown on the map below. We have to collect Sales Tax for Shipping in NC.
Canada Shipping and Sales Tax
The shopping cart works for shipping to Canada, just select the correct province. The price on the website includes shipping to your house and customs fee, it does NOT include sales tax. The shipping company bills you for sales tax directly. If ordered before 2pm ET it will probably ship out that day. After it ships, expected delivery time is 2-3 business days. We will send tracking info when your mount ships.
United Kingdom Shipping and Sales Tax
For UK shipments you can purchase from our UK Reseller, https://www.luxurymounts.com/
Austrailia Shipping and Sales Tax
The shopping cart works for shipping to Australia. The price on the website includes shipping to your house and customs fee, it does NOT include VAT or any other sales tax. The shipping company bills you for sales tax directly. If ordered before 2pm ET it will probably ship out that day. After it ships, expected delivery time is 3 business days. We will send tracking info when your mount ships.
International Shipping and Sales Tax
For shipping anywhere else please Contact Us with the shipping address, mount type and we will provide you with a quote. We are more than happy to ship anywhere around the world. Shipping discounts are available for multiple item orders.
Our mounts are designed to last through the years (see UL certification) and we’re willing to guarantee it for life. Superman Is called the “Man of Steel” and not “Generic Named Alloy” for a reason – strength.
This is the same reason why our mount is made entirely from steel manufactured right here in the USA. In fact, we are so confident in our mounts we back them with a lifetime warranty, something no other mount manufacturer can even think of offering.
Again, we successfully passed this test demonstrating industry-leading durability, not to mention the mount was still within our specifications for a newly produced unit. To date, all of our Down and Out and Up and Over mounts have been UL certified.
UL certification – safe, sturdy, reliable
Our mounts have been independently tested by Underwriters Laboratories (UL) for safety and long life. The major tests that were performed include a load test to guarantee both TV and human safety as well as a life cycle test to ensure you’ll be enjoying your mount for many years. To demonstrate consistency in the manufacturing process, UL performs periodic sample tests to ensure the mounts we make today are of the same high quality as those built in the past.
With the UL load test, a weight of 4 times the rated mount load (500 lbs. for the Down and Out) was attached to ensure durability and safety. Our mount successfully held this weight without any movement, thus proving the strength of our production materials.
With the UL life cycle test, the mount was fitted with its maximum rated load and moved it through its range of motion (travel) 6000 times to simulate an up/down cycle of more than 16 years.
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